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• Please collect your device within 14 days. If it is not collected within this time, we will not be responsible for it.

• If the device is not collected within 14 days and payment has not been made, we may sell the device to recover our costs.

• Please ensure you have made a full backup of your device. We are not responsible for any data loss.

• If we carry out any software repair, you may lose all data on the device.

• Please remove your SIM card and memory card before handing over your device.

• If you change your mind and decide not to proceed with the repair, there will be a 45% non‑refundable charge.

• When we repair your phone, it will not be restored to brand‑new condition. The warranty applies only to the part listed on your repair sheet.

• Any other parts that are not working are not covered under warranty.

• All repairs come with a 6‑ or 12‑month warranty, excluding wear‑and‑tear parts.

• We only unlock phones. We do not unblock them.
  If your phone displays Enter NCK, SPCK, or SIM not supported, it requires unlocking.

• If your phone has no signal or cannot make/receive calls, please contact your network provider, as this may indicate the phone has been reported lost or stolen.

• We can only remove passwords, passcodes, or patterns.
  We cannot remove iCloud, Google, or Samsung accounts. You will still be charged the full amount.

• Not providing the device password may limit our ability to test the repair. Any additional testing required afterwards will cost £15 (if applicable).

• The 12‑month warranty only covers technical faults related to the repair carried out.

• Please ensure the device you are handing in is rightfully owned by you.